We want you to love your HairbyVida hair. If something isn’t right, here’s how our return, exchange, and refund process works.
Return window
You may request a return or exchange within 3 days of receiving your order. After 3 days, we’re unable to offer a refund or exchange.
Eligibility for return
Because our products are hair units and worn close to the scalp, we can only accept returns that meet all of the following conditions:
- The wig/unit has not been worn, styled, cut, colored, or altered in any way
- It is in its original condition with the lace and hair strands undisturbed
- It is returned in the original packaging, with all tags attached
- You have proof of purchase (order number or receipt)
Non-returnable items
For hygiene reasons, the following cannot be returned or exchanged once delivered: any unit that has been worn, washed, styled, cut, or colored, and any custom or made-to-order piece.
Damaged or incorrect items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and photos of the item. We’ll arrange a replacement or refund at no extra cost to you.
How to start a return
Reach out to us on our Contact page with your order number and reason for the return. Once approved, we’ll share instructions on how and where to send your item back.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5–10 business days.
Shipping costs
You are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we cover the cost.
Questions
If you have any questions about a return or refund, get in touch through our Contact page and we’ll be happy to help.